Privacy and security

1. Introduction

Protecting your personal data and ensuring the security of your payments are a priority for BrandHub.
This policy explains how we collect, use and protect your information when you use our website or in-store services.

2. Data Controller

BrandHub
39 Rue de la Gare, 1260 Nyon - Switzerland
Email: info@brandhubshop.ch

3. Data Collection

We only collect the data necessary for the proper functioning of our services:

- Identification data : name, surname, postal address, telephone number, email address.
- Order data : purchase history, products chosen, amounts, payment method (but not your full card details).
- Browsing data : pages viewed, device type, technical and analytical cookies (see below).
- Interactions with customer service : messages sent via email, contact form, social networks or WhatsApp.

This data is either provided directly by you or generated automatically when using the site.

4. Purposes of the processing

Your data is used for:

- process and deliver your orders;
- manage your customer account, your preferences and your history;
- communicate with you (order confirmation, tracking, questions, customer service);
- you send, if you have consented, targeted marketing information (newsletters, offers, events);
- improve our website, our services and the customer experience;
- to comply with our legal obligations (accounting, anti-fraud measures, etc.).

5. Legal basis

Depending on the circumstances, the processing of your data is based on:

- the execution of a contract (processing your order);
- your consent (newsletter subscription, marketing cookies);
- BrandHub's legitimate interest (improving our services, preventing fraud);
- compliance with legal obligations (invoicing, tax obligations).

6. Payments and security

Online payments are handled by certified providers (e.g. Stripe, Shopify Payments, Twint, etc. depending on the options displayed).
Credit card information is encrypted and processed directly by these providers: BrandHub does not have access to your full card numbers.

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

7. Cookies

When you browse www.brandhubshop.ch, cookies may be placed on your device:

- Strictly necessary cookies: essential for the operation of the site (shopping cart, login, security).
- Analytical cookies: to understand how the site is used and improve the experience (anonymous statistics).
- Marketing cookies (if applicable): to personalize advertisements or content on other platforms.

You can manage your cookie preferences via your browser settings and, where available, via the consent banner displayed on the site.

8. Data Recipients

Your data may be shared with:

- our logistics providers (carriers, shipping services);
- our technical service providers (hosting provider, e-commerce solution, payment providers, email marketing tools);
- our external advisors (trustee, possibly legal counsel) when necessary.

We do not sell your personal data to third parties.

9. Shelf life

We retain your data for as long as necessary for the purposes for which it was collected and in accordance with Swiss law:

- billing and order data: legal retention period;
- customer account data: as long as the account is active;
- Marketing data: until you withdraw your consent or request deletion.

10. Your rights

You are entitled to the following rights (within the limits of applicable law):

- right of access to your data;
- right to rectification of inaccurate data;
- right to object to certain processing;
- right to erasure when the conditions are met;
- right to withdraw your consent at any time (newsletter, marketing cookies).

To exercise your rights, you can contact us at:
info@brandhubshop.ch

11. Policy changes

BrandHub reserves the right to modify this policy at any time, particularly in the event of legal or technical developments.
The latest version is always available on this page.