Order tracking

We know that waiting for a luxury item can be a long time… That’s why we keep you informed at every stage of your order processing.

Confirmation emails

After your purchase, you will receive:

1. Order confirmation email : summary of items and amount.
   
2. Shipping email : confirmation that your package has left the store or warehouse, with the tracking link when available.
   

Remember to check your “Promotions” or “Spam” folders if you don’t see our emails.

Online tracking

• The tracking number is indicated in the shipping email.
  
• By clicking on the link, you will access the detailed tracking offered by the carrier (route, attempted delivery, deposit, etc.).
  

Possible statuses

Depending on the time, your order may appear as:

• In preparation
  
• Shipped
  
• Currently being shipped
  
• Delivered
  
• Available for pickup (if you have chosen in-store pickup)
  

Need help?

If you have any questions regarding the tracking of your order (unusual delay, address problem, urgent change, etc.), you can contact us:

• Via WhatsApp
  
• By email via our Contact page
  
• Or directly at the BrandHub Nyon store during opening hours
  

Our team will do their best to provide you with a quick and personalized response.